Privacy Policy

Privacy Policy

This Privacy Policy explains how drakenikki (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, drakenikki an account, place an order, or otherwise use our services.

1. Data We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, telephone number, billing address, and shipping address.
• Order information: products purchased, order history, delivery details, returns, refunds, and customer support communications.
• Payment information: payment method details and transaction information. Payments are processed by Stripe. We do not directly store complete payment card numbers or card security codes.
• Account information: login credentials, preferences, and saved account settings.
• Technical information: IP address, browser type, device information, operating system, referral URLs, pages viewed, and website activity.
• Marketing information: communication preferences and interactions with our promotional messages, where permitted by law.

2. How We Use Your Data

We use personal information to:

• Process payments and complete, deliver, and manage orders.
• Provide order confirmations, shipping updates, receipts, and customer support.
• drakenikki and manage customer accounts.
• Prevent fraud, unauthorized transactions, abuse, and security incidents.
• Comply with tax, accounting, legal, and regulatory obligations.
• Improve our website, products, services, and customer experience.
• Send marketing communications where you have consented or where otherwise permitted by law.

Where applicable, we process personal information based on the performance of a contract, compliance with legal obligations, our legitimate interests, or your consent.

3. Payment Processing and Data Sharing

We use Stripe to process payments securely. When you make a payment, your payment and transaction information is provided directly to Stripe and processed in accordance with the Stripe Privacy Policy. Stripe may use payment information for payment processing, fraud prevention, security, and compliance with legal obligations.

We may also share necessary personal information with trusted service providers that support our operations, including hosting providers, shipping carriers, analytics providers, email services, customer support tools, and professional advisers. These providers may use the information only as necessary to perform services for us or as otherwise permitted by law.

We may disclose information when required by law, to protect our rights or users, to investigate fraud or security incidents, or in connection with a merger, acquisition, financing, or sale of business assets. We do not sell personal information for monetary consideration.

4. Data Protection and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and meet legal, tax, and accounting requirements.

Some service providers, including Stripe, may process information in countries other than your own. Where required, appropriate safeguards are used for international data transfers.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, maintain shopping carts, support secure checkout, understand website usage, and improve our services. Certain cookies are strictly necessary for the website and payment process to function.

With your consent where required, we may also use analytics or advertising cookies. You can manage cookies through our cookie settings, where available, or through your browser settings. Disabling necessary cookies may prevent parts of the website or checkout from working correctly.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Restrict or object to certain processing activities.
• Request a portable copy of certain personal information.
• Withdraw consent at any time where processing is based on consent.
• Opt out of marketing communications by using the unsubscribe link in our emails.
• Lodge a complaint with the relevant data protection authority.

We may need to verify your identity before completing a privacy request. We will not discriminate against you for exercising applicable privacy rights.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The updated version will be published on this website with a revised effective date.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact drakenikki through the contact details or contact form provided on our website.