General Terms and Conditions of Sale

Last updated: [DATE]

These General Terms and Conditions of Sale (“Terms”) govern all purchases made through the drakenikki online shop (the “Shop”). By placing an order, the customer acknowledges that they have read, understood, and accepted these Terms.

Article 1 — Seller Information

The Shop is operated under the trading name drakenikki by:

[LEGAL BUSINESS NAME]
[LEGAL FORM AND SHARE CAPITAL, IF APPLICABLE]
Registered office: [FULL POSTAL ADDRESS]
Company registration number: [REGISTRATION NUMBER]
VAT number: [VAT NUMBER, IF APPLICABLE]
Email: [CUSTOMER-SERVICE-EMAIL]
Telephone: [TELEPHONE NUMBER]

Article 2 — Scope and Acceptance

These Terms apply to all products and services offered for sale through the Shop and prevail over any other terms submitted by the customer, unless expressly agreed otherwise in writing.

The Terms available at the time an order is placed are the Terms applicable to that order. Customers may save or print a copy for their records.

Customers must have the legal capacity to enter into a contract. If a customer places an order on behalf of a business or another person, the customer confirms that they are authorised to do so.

Article 3 — Products

The essential characteristics, materials, dimensions, colours, compatibility information, and intended use of each product are described on the relevant product page. Customers should review this information before ordering.

Product photographs and illustrations are provided for informational purposes. Minor variations in colour, texture, finish, or appearance may occur due to screen settings, manufacturing processes, or the handmade nature of certain products. Such minor variations do not affect the customer’s statutory rights.

Products are offered subject to availability. If a product becomes unavailable after an order has been placed, drakenikki will notify the customer without undue delay and refund any amount paid for the unavailable product.

Article 4 — Prices

Product prices are displayed in the currency indicated in the Shop. Unless stated otherwise, prices include applicable value-added tax or sales tax where required by law.

Delivery charges, customs duties, import taxes, and any other applicable fees are not included in the product price unless expressly stated. Delivery charges are displayed before the customer confirms the order.

For deliveries outside the territory in which drakenikki collects applicable taxes, the customer may be responsible for customs duties, import taxes, brokerage fees, or local charges imposed by the destination country. These charges are not controlled by drakenikki and are the customer’s responsibility.

drakenikki may change prices at any time. Products are charged at the price displayed when the order is submitted, subject to correction of obvious pricing or technical errors. If an obvious error affects an order, drakenikki will contact the customer and offer the option to confirm the order at the correct price or cancel it for a full refund.

Article 5 — Orders

To place an order, the customer must select the desired products, add them to the shopping cart, provide accurate billing and delivery information, select an available delivery method, choose a payment method, review the order, and confirm payment.

Before submitting the order, the customer can review and correct the contents of the shopping cart and the information provided.

Submitting an order constitutes an offer to purchase. An automated acknowledgement of receipt does not necessarily constitute acceptance. The sales contract is formed when drakenikki sends an order confirmation or dispatch confirmation, depending on the checkout process.

drakenikki may refuse or cancel an order for legitimate reasons, including product unavailability, inability to authorise payment, suspected fraud, inaccurate customer information, delivery restrictions, an obvious pricing error, or an abnormally large order. If payment has already been collected for a cancelled order, the corresponding amount will be refunded.

The customer is responsible for ensuring that all order details, including the email address and delivery address, are complete and accurate. Customers should contact drakenikki promptly if they identify an error. Changes cannot be guaranteed after processing or dispatch has begun.

Article 6 — Payment

Available payment methods are displayed during checkout. Payments may be processed securely by Stripe or by another payment service provider identified at checkout. Stripe and other payment providers act as payment processors and are not the seller of the products.

By submitting payment information, the customer confirms that they are authorised to use the selected payment method and authorises the payment provider to charge the total amount shown at checkout, including applicable taxes and delivery charges.

Payment is due when the order is placed unless another payment schedule is expressly displayed at checkout. Orders may be processed only after payment has been successfully authorised.

drakenikki does not directly store complete payment card details. Payment information is handled by the relevant payment provider in accordance with its security and privacy standards.

If a payment is declined, reversed, disputed, or identified as potentially fraudulent, drakenikki may suspend or cancel the order. The customer must not initiate an unjustified chargeback and should first contact drakenikki to seek resolution. This does not limit any legal rights available to the customer or any rights under the rules of the customer’s payment provider.

Article 7 — Delivery

Available delivery areas, methods, costs, and estimated delivery times are displayed during checkout or on the Shop’s delivery information page.

Estimated delivery times begin after the order has been accepted and may include separate processing and transit periods. Unless a specific delivery date has been expressly agreed, delivery will take place within the period required by applicable consumer law.

Delivery estimates are not guaranteed where delays result from customs procedures, carrier disruptions, severe weather, force majeure events, incorrect delivery details, or other circumstances beyond drakenikki’s reasonable control. drakenikki will inform the customer of any material delay where reasonably possible.

The customer must provide a complete and accessible delivery address. Additional costs resulting from an incorrect address, an unclaimed parcel, or a failed delivery attributable to the customer may be charged to the customer to the extent permitted by law.

Risk of loss or damage passes to a consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the products. Where the customer independently appoints a carrier not offered by drakenikki, risk may pass when the products are handed to that carrier, as permitted by law.

The customer should inspect the parcel upon delivery and report any visible damage, missing item, or delivery issue as soon as reasonably possible. Failure to report immediately does not remove the customer’s statutory rights.

Article 8 — Right of Withdrawal

If the customer is a consumer located in the European Union, European Economic Area, United Kingdom, or another jurisdiction providing an equivalent statutory right, the customer may withdraw from an eligible distance purchase without giving a reason within fourteen (14) days from the day on which the customer, or a third party designated by the customer other than the carrier, receives the product.

For an order containing several products delivered separately, the withdrawal period begins when the last product is received.

To exercise the right of withdrawal, the customer must send an unambiguous statement before the withdrawal period expires to:

drakenikki — [LEGAL BUSINESS NAME]
[RETURN OR BUSINESS ADDRESS]
Email: [RETURNS-EMAIL]

The statement should include the customer’s name, order number, contact details, the products concerned, and the decision to withdraw. The customer may use the following wording, although it is not mandatory:

“I hereby give notice that I withdraw from my contract for the sale of the following product(s): [PRODUCTS], ordered on [DATE] and received on [DATE]. Name: [NAME]. Address: [ADDRESS]. Date: [DATE].”

The customer must return the products without undue delay and no later than fourteen (14) days after notifying drakenikki of the withdrawal. Products must be returned to the address provided by